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NURQELI™ · CUSTOMER CARE

Contact Us

Questions About Your Order? We're Here to Help.

Thank you for visiting Nurqeli™. Whether you are exploring our bracelet collection, checking an existing order, or requesting after-sales assistance, our customer service team is available to help.

How Can We Help?

• Product details, bracelet sizing, and materials.
• Order confirmation and payment questions.
• Order changes or cancellation requests.
• Shipping, delivery, and tracking assistance.
• Damaged, incorrect, or missing items.
• Returns, refunds, and eligible exchanges.
• Privacy and account-related questions.

Contacting Us About an Order

For faster assistance, please include your order number, the email address used at checkout, and a clear description of your request.

For damaged, defective, or incorrect products, please also include photographs of the bracelet and its original packaging when available.

Response Times

We aim to respond to customer inquiries within 24 hours. During busy periods, holidays, or when additional investigation is needed, responses may take longer.

Returns and Deliveries

Please contact us before sending merchandise back. Our registered company address is not automatically our returns facility. Approved return requests will receive separate shipping instructions.