NURQELI™ · SHIPPING & DELIVERY

Shipping Policy

Everything You Need to Know About Your Delivery.

Last Updated: October 10, 2026

Thank you for shopping with Nurqeli™. This Shipping Policy explains our order processing, shipping availability, delivery estimates, tracking, and procedures for addressing shipping-related issues.

01. Order Processing

After an order is successfully placed, it enters our order review and fulfillment process.

Processing may involve payment verification, inventory allocation, packaging, and shipment preparation.

Processing times can vary with order volume, product availability, public holidays, and operational circumstances. Any processing estimate supplied during checkout or in order communications should be treated as an estimate unless expressly guaranteed.

02. Shipping Destinations

Nurqeli™ ships to destinations supported by the shipping options configured in our online store.

Delivery to certain regions, remote locations, or restricted destinations may be unavailable.

If shipping cannot be arranged for an accepted order, we will contact the customer to discuss the available resolution, including a refund where appropriate.

03. Estimated Delivery Times

Delivery times depend on the destination, selected shipping service, carrier operations, customs processing, weather, and other relevant factors.

Any estimated timeframe provided during checkout or in shipment notifications is not a guaranteed delivery date unless expressly identified as guaranteed.

Customers requiring delivery by a specific date should contact support before ordering.

04. Shipping Charges

Available shipping charges are calculated or displayed during checkout before the customer submits payment.

Shipping charges may vary based on order contents, destination, selected delivery service, and applicable promotions.

We do not guarantee free shipping unless the applicable checkout or promotion specifically states that it is available.

05. Order Tracking

Where tracking is available, customers will normally receive shipment details by email after the order has been dispatched.

Tracking information may take additional time to become visible after a shipping label is generated or a parcel is handed to the carrier.

06. Shipment Origin

Orders may be shipped from fulfillment facilities or logistics partners selected according to product availability and delivery requirements.

The shipping origin is not necessarily the same as our registered company address.

07. Customs, Import Duties and Taxes

For cross-border orders, customs duties, import taxes, and handling charges may apply depending on the destination and delivery terms.

Any amounts collected during checkout will be indicated where applicable. Where import charges are not prepaid, the customer may be responsible for charges lawfully assessed by the destination authorities or carrier, subject to mandatory consumer law and the terms disclosed at purchase.

08. Shipping Address Accuracy

Customers should confirm that the shipping name, street address, postal code, and contact details are accurate before completing checkout.

If an address needs correction, contact customer service promptly. Changes cannot be guaranteed after fulfillment or dispatch has begun.

09. Delayed Deliveries

Delivery delays may result from carrier congestion, customs review, severe weather, incorrect addresses, transport disruptions, or other circumstances beyond our reasonable control.

If your order is taking longer than expected, contact us with your order number so we can review available tracking information.

10. Lost or Missing Packages

If a package is marked delivered but cannot be located, please check the delivery area, mailbox, building reception, household members, and relevant carrier information.

If the parcel remains missing, contact service@nurqeli.com. We will review the circumstances and provide an appropriate remedy where we are responsible under applicable law or the agreed delivery terms.

11. Damaged, Incorrect or Incomplete Shipments

Please inspect your delivery promptly. If your order arrives damaged, incorrect, or incomplete, contact us preferably within 7 calendar days after delivery.

Include your order number, photographs of the product, and images of the packaging and shipping label where appropriate.

This reporting request does not reduce any statutory consumer rights.

12. Delivery Responsibility

The point at which risk of loss transfers to a customer is determined by the applicable delivery terms and mandatory consumer protection laws.

We will not rely solely on an automated tracking status to dismiss a legitimate delivery complaint.

13. Shipping Questions

For shipping support, email service@nurqeli.com with your order number.