NURQELI™ · RETURNS & REFUNDS

Return & Refund Policy

Your Satisfaction Matters to Us.

Last Updated: October 10, 2026

We want customers to shop for Nurqeli™ bracelets with confidence. This policy explains the conditions for eligible returns, exchanges, cancellations, and refunds.

01. Return Window

Eligible products may be returned within 30 calendar days following confirmed delivery.

Please contact us before the 30-day period expires to initiate your request.

Any additional rights provided by applicable consumer protection laws remain unaffected.

02. How to Request a Return

Before shipping any product back, email service@nurqeli.com.

Please provide:

• Your order number.
• The bracelet name or product description.
• The reason for the return.
• Clear photographs or videos where relevant.
• Packaging photographs for damaged, incorrect, or incomplete orders, where available.

Our support team will review the request and provide instructions for eligible returns.

03. Return Eligibility

For preference-based returns, items should generally be:

• Unused and in their original condition.
• Free from customer-caused damage or alteration.
• Complete with the original components and included accessories.
• Returned with original protective packaging where reasonably possible.
• Accompanied by the order number or proof of purchase.

Trying on a bracelet carefully does not automatically make it ineligible, provided it remains in a condition consistent with the applicable return requirements.

04. Jewelry Materials and Natural Variations

Our bracelet collection includes different finishes, bead designs, and decorative elements.

Minor differences in finish, tone, texture, bead patterns, or the appearance of natural-style materials may occur. Such differences are not necessarily manufacturing defects.

However, if the item is materially different from the product description or does not meet applicable legal requirements, please contact us for review.

05. Non-Returnable Items

Preference-based returns may be restricted for:

• Personalized or custom-made products where clearly disclosed and legally permitted.
• Gift cards.
• Items clearly marked as Final Sale before purchase, where legally permitted.
• Products damaged by misuse or unauthorized alteration after delivery.
• Products missing essential components due to customer handling.

These limitations do not exclude statutory rights concerning defective, misdescribed, or nonconforming goods.

06. Damaged, Defective or Incorrect Items

Please inspect your bracelet promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us preferably within 7 calendar days.

Send your order number and clear photographs showing the problem.

After verification, an appropriate remedy may include replacement, refund, reshipment, repair where appropriate, or another resolution required by applicable law.

Customers will not be required to pay additional shipping costs caused by a confirmed mistake attributable to us.

07. Return Shipping Costs

Preference-Based Returns: For changes of mind, personal style preferences, or customer ordering mistakes, customers are generally responsible for return shipping.

Merchant Errors: Where an item is confirmed defective, incorrect, or materially different due to our error, we will provide an appropriate remedy without imposing additional costs caused by that error.

Restocking Fees: No restocking fee is charged for approved returns.

08. Return Address and Authorization

Do not send returned merchandise directly to our registered company address unless our support team expressly authorizes that destination.

Once a return is approved, we will provide the applicable return warehouse address and shipping instructions.

Unauthorized shipments may cause delays or complications in processing.

09. Returning Your Package

For preference-based returns, we recommend using a reliable shipping service with tracking and keeping the receipt until the return is complete.

Package the bracelet securely to prevent damage during transportation.

10. Inspection and Refund Approval

Once an approved return reaches the designated location, we may inspect the product to confirm its condition and eligibility.

We will notify the customer if additional information is required or the return cannot be approved under the applicable policy.

11. Refund Timing

After an eligible return is received, inspected, and approved, we aim to initiate the refund within 5–10 business days.

Additional time may be required by the bank, card issuer, or payment provider before the credit appears in the customer's account.

Where applicable law requires an earlier refund, the legally required timeframe will apply.

12. Refund Method

Approved refunds are normally issued to the original payment method.

If that method is unavailable, our support team will coordinate an appropriate alternative in accordance with the payment provider's rules and applicable law.

13. Original Shipping Fees

Original shipping charges are generally not refunded for preference-based returns unless applicable law requires otherwise.

For verified problems attributable to us, applicable shipping charges will be addressed as part of the approved resolution.

14. Exchanges

Exchanges are subject to product availability and the applicable return conditions.

If a direct exchange is not available, customers may be offered a return and refund followed by a separate purchase.

15. Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

We will make reasonable efforts to cancel it before fulfillment begins. Cancellation cannot be guaranteed once the order is being processed, packaged, or shipped.

No cancellation fee applies to an order successfully canceled before fulfillment.

16. Consumer Rights

Nothing in this policy excludes, restricts, or overrides consumer rights or remedies that cannot legally be waived.